1. Unless otherwise stated on the original invoice, Mini-micro Supply Inc. provides one(1) year warranty on all products purchased from Mini-Micro Supply Inc,
2. Discontinued parts or models will be replaced by products with equivalent or better specifications.
3. Warranty will not cover any misuse, abuse, or accidental damage by users and will be voided if any identification marks or serial numbers are removed or tampered with, or if any unauthorized modification is detected.

4. If Mini-Micro has shipped out a damaged product, customer must report that fact within 48 hours upon receipt of the product and return the product within 14 days.

5. All goods returned for warranty that are found to be non-defective (or damaged as a
result of misuse including static discharge) will be shipped back to the
customer collect. A service fee may be applied.

Service Charges

Hourly Labour Rate: $50.00/hour, minimum ½ hour
Non-defective Items: $30.00 handling fee per item
Non-MMS Product: $50.00 handling fee per item
Administration fee: $20.00 invoice searching per item

Note:
As of January , 2004, Mini-Micro will provide a 30 days Depot Warranty on, all CPU, CRT & LCD Monitor and 1 year on Hard drives after purchased date. For the balance of the warranty, the manufacturers will provide depot warranty service. No warranty on all software,or battery for desknote. Printers please refer to manufacturer warranty.
Please contact the manufacturers at the numbers listed below to arrange for a faster warranty service.

Maxtor Hard Drives: 1-800-2-maxtor (http://www.maxtor.com)
WD Hard Drives: 1-800-832-4778 ( http://www.wdc.com )
Philips Monitor: 1-800-387-0564
Daewoo& Daytek Monitor: ( http://www.daytek.ca )
Lexmark Printer: (1-800-539-6275)
NEC Monitor: (1-800-632-4662)

Merchandise Return Policy
1. Return Material authorization (RMA) Number Application
a. Fill in an RMA form with invoice number, product serial number and description of the problem for the product's return.
(Note: No RMA number will be issued if the form is not fully completed.)

b. Fax the form to (416-321-2259) or e-mail to (rmato@minimicros.com)
c. A RMA number will be issued, and this number will be valid for 10 days.
2. Instruction of returning the products
a. Mark the RMA number clearly on all boxes, or the items will be REFUSED
b. All items returned must be properly packaged to prevent damage during shipping. All products damaged during shipping will be the sole responsibility of the shipper.
c. Ship the product freight prepaid and insured to
Mini-Micro Supply Inc., Canada
RMA Department
140 Mclevin Avenue, Unit#6, Scarborough, Ontario M1B 3V1
d. All collect shipments will be refused.
e. Do not ship the accessories with the shipment except return for credit or DOA.
f. Do not add new items or products to an issued RMA number. Any unauthorized item or product will be refused or the entire shipment may be refused.
g. If the returned good(s) do not match our RMA record, the good(s) cannot be processed and will be returned as freight collect.
h. If any product is returned without authorization, the customer will be notified in writing and instructed to issue a call tag. The product will be held for 30 days. If the product has not been retrieved within the 30-day period, it will be assumed abandoned and will be disposed accordingly.
3. Repaired or replaced merchandise will be returned to customer at Mini-Micro expense.
4. Mini-Micro is not responsible for any data lost. Customers are responsible to back-up their data prior to returning any system/hard drive for service.

DOA Product Return Policy
1 If a product fails (does not properly function) or is dead on arrival within 14 days from the original invoice date, Mini-micro will immediately replace by new product if the stock is available.
2. Please return the product with all the components and accessories (cables, manuals, disks, and the original packaging).

Note: CPU, memory: 3 day on DOA
Desknote : repair or replacement only
Systems : repair or replacement only

3. DOA items must be received by Mini-micro Supply within 14 days of original customer Invoice date.

Credit Return Policy
1. Under some circumstances, return for credit within 14 days of purchase is provided. Products must be returned in original package and in a re-sellable condition with all associated accessories. Due to the market fluctuation, the amount of credit will be issued according to the market value at the time Mini- micro Supply Inc received the product return from customer.
2. A 15% restocking fee can be assessed on any item returned for reason other than evaluation or shipper error.

Note: We do not provide credit on the following items:
CPU, Memory, battery, desknote, special order items